Privacy Policy

Who we are

Illumen Digital (ACN 696 920 895) operates the website illumen.dev and provides digital infrastructure services for Australian small businesses. In this policy, "we", "us", and "our" refer to Illumen Digital.

Information we collect

We collect information you provide directly:

• Name, email address, phone number (via contact and audit forms)
• Website URL (for digital audit purposes)
• Business information provided during onboarding
• Messages sent through our contact form or chatbot

We automatically collect:

• Usage data via Google Analytics 4 (anonymised)
• Device and browser information
• Pages visited and time spent

How we use your information

• To provide the services you requested
• To send your digital audit results
• To respond to enquiries
• To send relevant communications (with your consent)
• To improve our services

Data storage and security

Your data is stored on our self-hosted servers. We use encryption in transit (SSL/TLS) and implement appropriate technical measures to protect your information. We do not sell your data to third parties.

Third-party services

We use the following third-party services:

• Google Analytics 4 — website analytics
• Postmark — transactional email delivery
• Cloudflare — DNS and CDN
• Google Calendar — booking synchronisation

Your rights

You can request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected].

Email communications

We comply with the Australian Spam Act 2003. All commercial emails include an unsubscribe link. You can opt out of communications at any time.

Contact

For privacy enquiries, contact us at [email protected] or call 0405 001 177.